1. Introduction

PRP Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website https://www.prpsolutions.com/, using our app links, or contacting our support desk.

For the purposes of POPIA, PRP Solutions acts as the Responsible Party for the personal information collected through this website only.

By using our website, you agree to the terms outlined in this Privacy Policy, in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

2. Information We Collect

We collect and process the following personal information when you interact with us through our website:

• Full name
• Email address
• Any additional details you include in your enquiry or communication

We do not collect personal information automatically, nor do we use tracking or analytics tools.

3. How We Collect Information

We collect personal information directly from you when you:

• Submit a query through the Contact Us page
• Communicate with us via email or other channels

We do not collect personal information from third parties.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries or requests
• Provide information about our services
• Improve communication and customer experience
• Comply with applicable legal or regulatory requirements

We do not sell, rent, or share your personal information with third parties.

5. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

While we take these precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. Once your information is no longer needed, we securely delete or anonymise it.

7. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction, deletion, or restriction of your personal information
• Withdraw your consent for processing (where applicable)
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been misused

Information Regulator Contact Details:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

8. Links to Other Websites and Apps

Our website may include links to external websites, applications, or support platforms. PRP Solutions is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies when visiting them.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last Updated” date reflecting the most recent changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

PRP Solutions
Address: 3021 Winnie Mandela Drive, Bryanston, 2191
Phone: +27 (0)861 000 476
Website: https://www.prpsolutions.com/

Effective Date: May 2023

Last Updated: October 2025